Telephone 01273 729051

0 items in your basket

Delivery Information

Remember to email us any special delivery information or gift card messages in advance - mail@terreaterre.co.uk. Please call 01273 729051 to discuss any special requirements.   

Paypal is used to process payment only. Paypal confirmation email will confirm the payment address not the delivery address if different.

Standard delivery throughout the year 

All orders are processed Monday to Thursday weekly and dispatched the following day to attempt delivery in 24-48 hours.

Payment is taken in PayPal, however you do not require a PayPal account to do this, select guest option- its just a secure processing facility and really easy to use. 

We do try to process orders on Monday to Thursday if the Restaurant is not too busy. Should you wish for an order to be processed as soon as possible, please contact us before ordering to ensure it is possible.You can also order days or weeks in advance by letting us know when you want it delivered at time of purchase.For personal message please email the message to us at time of order

All orders are delivered by courier to ensure safe arrival. During busy periods, delivery can take up to 3 days from the dispatch day. When the order is processed a confirmation email will be sent indicating it is ready for dispatch. However, please do call us if your parcel is late (over 10 days from ordering) and we will notify the courier.

These charges relate to UK mainland only. ( we do not deliver outside of the UK) 

Delivery charge of £9 is for all orders up to 10kg (apart from books which have UK mainland delivery included). For all orders outside of the UK and in the Highlands, there will be an extra charge. Please email to request quote for delivery overseas. 

Vouchers
Gift vouchers to any destination will be posted free of charge. They are sent via Royal Mail, 1st Class where possible. ( no tracking available) If its a gift we send a to and from message to the delovery address given - for personal message please email the message to us at time of order. Should you wish to arrange a specific delivery date by courier we would charge £5 delivery. Please contcat us  directly by email to orgnaise this. 

Books
Books include UK mainland delivery charge. We have a special reduced courier price of £5 for the books only. We have added it to the total price to avoid problems with additional courier charges. if you wish to purchase and send overseas we will need to charge to send via royal mail - please email us for details before ordering (charges will be £10 - £20 pounds depending on destination and delivery period can be up to 2 months) 

Packaging
All goods will be wrapped and boxed with extra care to ensure the safe arrival of your order.

Helpful Delivery Information
In order to ensure that your order arrives on time the following information would be appreciated. 
Please fill out the relevant sections in the order form - Pease note the address requested in the shop process is the delivery address. Billing address related to payment will be requested when in PayPal.

  • Postcode
    An accurate postcode is vital.
  • A Full Address
    Please use a house number and not just a house name. If a house does not have a number then please give some additional information to help the courier to identify the property: e.g. the house is next to the village hall, has big red gates etc

If no-one is available to take receipt, the courier will endeavour to leave your parcel with a neighbour or in a place specified by you. You can give details of a convenient place. Please email us mail@terreaterre.co.uk with details after you order. 

We strongly recommend that you supply details of a convenient location if you are not able to take receipt yourself as this will avoid the food being in transit for longer than necessary.

Incorrect or inadequate delivery information
If an incorrect postcode or address is supplied, we cannot be held responsible for non-delivery of your parcel. You will be charged for the contents of your order and the delivery charge. If your delivery address is hard to find, e.g. in a remote rural area or wooded area, if you do not provide additional information to help the courier locate you, we cannot be held responsible for non-delivery of your parcel. You will be charged for the contents of your order and the delivery charge.